Q. How much notice is required before I book my graduation outfit?
A. We advise to book early to be sure of your order, as we cannot always guarantee your order will be placed and delivered if you leave you’re booking later than 4 days before your ceremony.
Q. I'm not sure what degree I am on.
A. We are unable to tell you what you have been studying for, ask your course tutor or the university or college registry.
Q. What should I do if my graduation time or date is changed by the college?
A. If the date or time of your graduation should change after you have booked your hire outfit, please notify us immediately of the changes through our contact us page.
Q. What does 'Height' mean?
A. Your height means the measurement from the top of your head to the ground. This can be in metres or feet and inches
Q. What does full outfit mean?
A. Full outfit means all the required items for the award that you are receiving and is usually a gown, hood and hat although this varies according to the institution.
Q. What does Extra Time mean?
A. The normal hire fee is usually for the ceremony day (or evening if it is just an evening ceremony). This enables you to wear the outfit for your graduation ceremony and have private and official photos taken if you want. If you opt for Extra 7 days hire you can take the robes away from where you had your graduation ceremony and keep them for up to one week. You will be given a self-addressed label which you can use to return the robes to us. Please note there will be an extra hire fee to pay.
Q. Can I return my outfit to my nearest Armstrong and Oxford store?
A. No, please return all postal items as requested to the address, Unit 44, Fashion City, Ballymount, Dublin 24.
Q. Where do I collect my outfit from?
A. Your university or college has set aside a special area for you to collect your outfit and put it on. Details are normally given to you in your handout regarding ceremony arrangements. Confirm with your registry.
Q. When can I collect my outfit?
A. Details will have been given to you by your university or college, however as a general rule Armstrong and Oxford will normally be available to robe you at least two hours before your ceremony.
Q. How will I know how to wear the outfit?
A. We will help you put it on and ensure you are wearing it correctly.
Q. What can I do if I am too late to order my outfit on-line?
A. You will be able to place a late order. Go to the enquiry desk in the robing area early on the day of your ceremony and our staff will do their best to help you. We are only able to accept cash or cheques at the ceremony. Please note we cannot guarantee we will be able to provide robes for late orders.
Q. How can I confirm that my order has been placed?
A. You will receive an email and an SMS confirming your order number, please keep this safe as you will need this to collect your gown
Q. I am unable to print my confirmation e-mail - can I collect my gown without it?
A. It is not imperative that you have the printed copy, but take a note of the number - which can be found on the Review / Amend order screen, as it does speed things up at the ceremony, in any event, our representatives will have detailed lists on the day of your ceremony.
Q. What forms of payment do you accept?
A. Credit Cards: Visa, Master card
Debit cards: Laser
Q. Can I go into my nearest store to place my order in person?
A. No. All orders should be processed via the website or the Call Centre.
Q. Can I go into my nearest store to have my measurements taken for my outfit?
A. No, limited space and press of business makes this impractical.